The Programme
THE RIGHT MIX OF INSPIRATION, EXCHANGE AND FUN
Let's organise a TSS GROUP annual conference that will point the way forward in terms of content, with short distances, lots of insights and, in particular, outlooks, as well as plenty of room for exchange, visions and partnership. You can look forward to a varied programme that will provide inspiration, information and networking! From exciting presentations to creative workshops - everything that moves our industry awaits you here.
#get-together
We start traditionally:
The get-together
Start of bus transfer
to Stiegl Keller
Bus transfer from the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg to the get-together in the Stiegl Keller Salzburg, including a short...
from 19:15 | for all participants

#get-together
A cellar with
best view
Start of the get-together
in the Stiegl cellar
We start our conference weekend high above Salzburg. In the traditional Stiegl Keller, you will have the opportunity to cultivate old contacts and make...
from 20:00 | for all participants

#get-together
Conclusion of a
successful start
Start of the return transfer
from the Stiegl Keller
Return transfers by shuttle bus from the get-together in the Stiegl Keller Salzburg to the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg.
from 23:00 | for all participants
#get-together
We start traditionally:
The get-together
Start of bus transfer
to Stiegl Keller
Bus transfer from the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg to the get-together in the Stiegl Keller Salzburg, including a short...
from 19:15 | for all participants

#get-together
A cellar with
best view
Start of the get-together
in the Stiegl cellar
We start our conference weekend high above Salzburg. In the traditional Stiegl Keller, you will have the opportunity to cultivate old contacts and make...
from 20:00 | for all participants

#get-together
Conclusion of a
successful start
Start of the return transfer
from the Stiegl Keller
Return transfers by shuttle bus from the get-together in the Stiegl Keller Salzburg to the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg.
from 23:00 | for all participants

#forum
Setting the course for
the future together
Start bus transfer to the
Salzburg Exhibition Centre
Bus transfer from the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg to the TSS GROUP Forum in the Salzburg Exhibition Centre - Hall 10A.
from 08:30 a.m. | for all participants

#forum
It's all about content:
The TSS GROUP Forum.
Reception and accreditation
at the Salzburg Exhibition Centre
Reception and accreditation of conference participants and guests at the Salzburg Exhibition Centre - Hall 10A.
from 08:30 a.m. | for all participants
#GREETING
The host
has the floor
Bernhard Auringer
Mayor of the City of Salzburg
Together with our hosts from the city of Mozart, we invite you on an entertaining 3.5-hour journey full of inspiring impulses and...
09:30 - 09:35 a.m. | for all participants

#Interview
Set impulses.
Utilise potential.
Manuel Molina
Founder and Managing Director TSS GROUP
In a constantly changing tourism industry, innovative strength and strategic foresight are more crucial than ever. What developments do we have to...
09:35 - 09:55 | for all participants
#KEYNOTE
An industry in
transformation mode?
Guido Wiegand
Managing Director Studiosus Reisen
Change is part of life. And we should not close our eyes to change. Change will certainly not stop at our industry either: Customer, roduct and service...
09:55 - 10:25 a.m. | for all participants
#IMPULSE LECTURE
Conquering Gen Z:
How to make your travel
agency fit for the future
Felix Behm
Generation Z & Alpha expert and bestselling author
"Generations Z and Alpha are not just the travellers of tomorrow - they are already shaping trends, expectations and the way in which trips are planned...
10:25 - 11:05 a.m. | for all participants
#KEYNOTE
New expectations, new opportunities - How tour operators and travel agencies are shaping the future together
Mark Tantz
Managing Director DERTOUR GROUP
"The travel market has changed dramatically - from rigid package holidays to flexible, customisable offers. Today more than ever, customers expect...
11:05 - 11:20 a.m. | for all participants
#BEST PRACTICE-INTERVIEW
Travel agency
meets organic cotton
Christian Ziegenfuß
Travel agency owner Goat Trip Leinefelde-Worbis
Travel agencies have a future. However, the right mindset and active behaviour of the people involved will determine what this future looks like. In add...
11:20 - 11:35 a.m. | for all participants
#ROUND TABLE
Tourism in transition and the art of rethinking. Recognising and shaping opportunities.
Petra Cruz | Uta Martens |
Deniz Ugur | Christian Ziegenfuß
"Knowledge of and proximity to the customer is crucial in order to position ourselves for the future. It is also important to keep the spectrum of potential...
11:35 - 12:10 | for all participants
#lecture
The future is tomorrow.
Change is today.
Dennis Fischer
Change expert and author
Artificial intelligence is on everyone's lips and certainly has impressive potential in many areas. However, human intelligence often fades into the...
12:10 - 12:45 p.m. | for all participants
#TRAVEL MARKET
Networking at the
TSS GROUP travel market
Start of the traditional
TSS GROUP travel market
With almost 100 exhibitors, this year's travel market will once again be one of the largest in TSS history. Partners from the entire spectrum of the indus...
from 12:45 pm | for all participants
#Workshops
Pure added value:
DOME 1
The workshop programme
at a glance
Many exciting workshops from our partners await you in our workshop domes at this year's travel market.
13:45 - 16:00 | for all participants
#Workshops
Pure added value:
DOME 2
The workshop programme
at a glance
Many exciting workshops from our partners await you in our workshop domes at this year's travel market.
13:45 - 16:00 | for all participants
#gala
Where prince archbishops
once resided...
Start of bus transfer to the residence
in the DomQuartier Salzburg
Bus transfer from the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg to the gala evening at the Residenz in the Domquartier Salzburg...
from 19:00 | for all participants
#gala
Splendid finale:
The gala evening.
Start of the gala evening
at the DomQuartier Salzburg
At the Residenz im Domquartier Salzburg at the kind invitation of alltours flugreisen, ERGO Reiseversicherung and the Tourist Board of the Dominican...
from 20:00 | for all participants

#gala
Farewell to
magnificent halls
Start of return transfers from the
Residence in the DomQuartier Salzburg
Return transfers by shuttle bus from the gala at the DomQuartier Salzburg to the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg.
from 23:00 | for all participants

#forum
Setting the course for
the future together
Start bus transfer to the
Salzburg Exhibition Centre
Bus transfer from the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg to the TSS GROUP Forum in the Salzburg Exhibition Centre - Hall 10A.
from 08:30 a.m. | for all participants

#forum
It's all about content:
The TSS GROUP Forum.
Reception and accreditation
at the Salzburg Exhibition Centre
Reception and accreditation of conference participants and guests at the Salzburg Exhibition Centre - Hall 10A.
from 08:30 a.m. | for all participants
#GREETING
The host
has the floor
Bernhard Auringer
Mayor of the City of Salzburg
Together with our hosts from the city of Mozart, we invite you on an entertaining 3.5-hour journey full of inspiring impulses and...
09:30 - 09:35 a.m. | for all participants

#Interview
Set impulses.
Utilise potential.
Manuel Molina
Founder and Managing Director TSS GROUP
In a constantly changing tourism industry, innovative strength and strategic foresight are more crucial than ever. What developments do we have to...
09:35 - 09:55 | for all participants
#KEYNOTE
An industry in
transformation mode?
Guido Wiegand
Managing Director Studiosus Reisen
Change is part of life. And we should not close our eyes to change. Change will certainly not stop at our industry either: Customer, roduct and service...
09:55 - 10:25 a.m. | for all participants
#IMPULSE LECTURE
Conquering Gen Z:
How to make your travel
agency fit for the future
Felix Behm
Generation Z & Alpha expert and bestselling author
"Generations Z and Alpha are not just the travellers of tomorrow - they are already shaping trends, expectations and the way in which trips are planned...
10:25 - 11:05 a.m. | for all participants
#KEYNOTE
New expectations, new opportunities - How tour operators and travel agencies are shaping the future together
Mark Tantz
Managing Director DERTOUR GROUP
"The travel market has changed dramatically - from rigid package holidays to flexible, customisable offers. Today more than ever, customers expect...
11:05 - 11:20 a.m. | for all participants
#BEST PRACTICE-INTERVIEW
Travel agency
meets organic cotton
Christian Ziegenfuß
Travel agency owner Goat Trip Leinefelde-Worbis
Travel agencies have a future. However, the right mindset and active behaviour of the people involved will determine what this future looks like. In add...
11:20 - 11:35 a.m. | for all participants
#ROUND TABLE
Tourism in transition and the art of rethinking. Recognising and shaping opportunities.
Petra Cruz | Uta Martens |
Deniz Ugur | Christian Ziegenfuß
"Knowledge of and proximity to the customer is crucial in order to position ourselves for the future. It is also important to keep the spectrum of potential...
11:35 - 12:10 | for all participants
#lecture
The future is tomorrow.
Change is today.
Dennis Fischer
Change expert and author
Artificial intelligence is on everyone's lips and certainly has impressive potential in many areas. However, human intelligence often fades into the...
12:10 - 12:45 p.m. | for all participants
#TRAVEL MARKET
Networking at the
TSS GROUP travel market
Start of the traditional
TSS GROUP travel market
With almost 100 exhibitors, this year's travel market will once again be one of the largest in TSS history. Partners from the entire spectrum of the indus...
from 12:45 pm | for all participants
#Workshops
Pure added value:
DOME 1
The workshop programme
at a glance
Many exciting workshops from our partners await you in our workshop domes at this year's travel market.
13:45 - 16:00 | for all participants
#Workshops
Pure added value:
DOME 2
The workshop programme
at a glance
Many exciting workshops from our partners await you in our workshop domes at this year's travel market.
13:45 - 16:00 | for all participants
#gala
Where prince archbishops
once resided...
Start of bus transfer to the residence
in the DomQuartier Salzburg
Bus transfer from the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg to the gala evening at the Residenz in the Domquartier Salzburg...
from 19:00 | for all participants
#gala
Splendid finale:
The gala evening.
Start of the gala evening
at the DomQuartier Salzburg
At the Residenz im Domquartier Salzburg at the kind invitation of alltours flugreisen, ERGO Reiseversicherung and the Tourist Board of the Dominican...
from 20:00 | for all participants

#gala
Farewell to
magnificent halls
Start of return transfers from the
Residence in the DomQuartier Salzburg
Return transfers by shuttle bus from the gala at the DomQuartier Salzburg to the Wyndham Grand Salzburg and the COOL MAMA Hotel Salzburg.
from 23:00 | for all participants
#Members meeting
Effective customer
approach on autopilot
Paul Kissel
Co-Founder & CEO ViralSpoon
You need to be close to the customer in the travel agency, but time and resources are scarce. Paul Kissel shows you how to bring both together effect...
from 09:30 a.m. | for travel agencies only

#Members meeting
The individual
package holiday
Lisa Gerbens
Head of International Markets Worldia
Our new partner Worldia promises answers to changing circumstances in many respects - flexible, modern, technology-driven. Lisa Gerbens explains...
from 10:00 a.m. | for travel agencies only

#Members MEETING
Time for a
short break
Unser neuer Partner Worldia verspricht in vielerlei Hinsicht Antworten auf sich verändernde Gegebenheiten - flexibel, modern, technologie...
Jetzt stehen Ihre Fragen und unsere Antworten im Mittelpunkt. Die Reflektion des laufenden Geschäftsjahres sowie der strategische Ausblick mit...
10:30 - 11:00 a.m. | for travel agencies only
#MEMBERS MEETING
Time for exchange
and discussion
Manuel Molina | André Seibt |
Melanie Willer
Jetzt stehen Ihre Fragen und unsere Antworten im Mittelpunkt. Die Reflektion des laufenden Geschäftsjahres sowie der strategische Ausblick mit...
from 11:00 a.m. | for travel agencies only
#Members meeting
Effective customer
approach on autopilot
Paul Kissel
Co-Founder & CEO ViralSpoon
You need to be close to the customer in the travel agency, but time and resources are scarce. Paul Kissel shows you how to bring both together effect...
from 09:30 a.m. | for travel agencies only

#Members meeting
The individual
package holiday
Lisa Gerbens
Head of International Markets Worldia
Our new partner Worldia promises answers to changing circumstances in many respects - flexible, modern, technology-driven. Lisa Gerbens explains...
from 10:00 a.m. | for travel agencies only

#Members MEETING
Time for a
short break
Unser neuer Partner Worldia verspricht in vielerlei Hinsicht Antworten auf sich verändernde Gegebenheiten - flexibel, modern, technologie...
Jetzt stehen Ihre Fragen und unsere Antworten im Mittelpunkt. Die Reflektion des laufenden Geschäftsjahres sowie der strategische Ausblick mit...
10:30 - 11:00 a.m. | for travel agencies only
#MEMBERS MEETING
Time for exchange
and discussion
Manuel Molina | André Seibt |
Melanie Willer
Jetzt stehen Ihre Fragen und unsere Antworten im Mittelpunkt. Die Reflektion des laufenden Geschäftsjahres sowie der strategische Ausblick mit...
from 11:00 a.m. | for travel agencies only








